Terms and Conditions

1. Agreement to these terms

These Terms and Conditions (“Terms”) govern your access to and use of Snook Flow websites, mobile apps, dashboards, and related services (the “Services”). By creating an account, starting a subscription, or using the Services, you agree to these Terms.

If you use Snook Flow on behalf of a business, you confirm that you have authority to bind that business, and “you” includes that business.

2. The Services

Snook Flow is software for managing snooker and pool club operations, which may include boards and tables, game sessions, orders, customers, staff, inventory, finance records, invoices, and analytics. Features may vary by plan, region, device, and configuration.

We may update, add, or remove features to improve the Services, maintain security, or comply with law. We will try to avoid material disruption where reasonably possible.

3. Accounts and access

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding login credentials and for activity under your account and invited staff accounts.
• You must promptly notify us of unauthorized access or suspected security issues.
• We may suspend or terminate access if we reasonably believe these Terms have been violated or that the Services are being misused.

4. Subscriptions, fees, and billing

Paid plans are offered under the pricing, limits, and billing periods shown at purchase or in your account. Fees may be charged annually or on another stated cycle.

• Unless stated otherwise, fees are non-refundable once a billing period has started.
• Failure to pay may result in limited features, suspension, or account cancellation.
• Taxes, duties, or bank charges may apply based on your location and payment method.
• We may change pricing with notice before the next renewal where required.

5. Your content and customer data

You retain ownership of business data, customer records, session history, sales, inventory, and other content you submit to the Services (“Customer Content”).

You grant Snook Flow a limited license to host, process, display, and back up Customer Content solely as needed to provide and improve the Services, prevent abuse, and comply with law.

You are responsible for having a lawful basis to collect and process customer and staff information you enter into Snook Flow, and for providing any notices required by law to those individuals.

6. Acceptable use

You agree not to:

• Use the Services for unlawful, harmful, or fraudulent purposes
• Attempt to access other customers’ data or disrupt system security
• Reverse engineer, scrape, or overload the Services except as allowed by law
• Upload malware or content that infringes others’ rights
• Resell or sublicense the Services without our written permission
• Misrepresent your identity or affiliation

7. Intellectual property

Snook Flow, including its software, branding, UI, documentation, and related materials, is owned by us or our licensors. These Terms do not transfer ownership of our intellectual property to you. You receive only a limited, non-exclusive, non-transferable right to use the Services as permitted by your plan.

8. Third-party services

The Services may integrate with third-party tools such as payment processors, messaging platforms, hosting providers, or app stores. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services we do not control.

9. Availability and support

We aim to keep Snook Flow available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, network issues, force majeure events, or third-party outages may affect availability.

Support is provided through the channels we publish (such as WhatsApp or in-product contact options) and may differ by plan.

10. Disclaimers

The Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not allowed.

Snook Flow helps you manage club operations but does not replace your own compliance, accounting, tax, or legal obligations.

11. Limitation of liability

To the maximum extent permitted by law, Snook Flow and its team will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from your use of the Services.

Our total liability for any claim relating to the Services is limited to the fees you paid to us for the Services in the three (3) months before the event giving rise to the claim, except where liability cannot be limited by law.

12. Indemnity

You agree to indemnify and hold Snook Flow harmless from claims, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your misuse of the Services, or your violation of these Terms or applicable law.

13. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for non-payment, misuse, legal risk, or extended inactivity. After termination, your right to use the Services ends. We may delete or retain data as described in our Privacy Policy and as required for legal or operational reasons.

14. Changes to the Terms

We may update these Terms from time to time. The “Last updated” date will change when we publish a revision. If a change is material, we may provide additional notice. Continued use after the effective date constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of Nepal, without regard to conflict-of-law rules. Courts located in Nepal will have exclusive jurisdiction over disputes arising from these Terms or the Services, except where mandatory consumer protections provide otherwise.

16. Contact

Questions about these Terms can be sent through our WhatsApp support channel or the contact options on our website and in the app.